FAQs (Frequently Asked Questions)

The following FAQs will only assist Africa Online Kenya customers address some of the more basic questions they may have regarding our services.

If for any reason the FAQs below do not provide you with the information required, please contact our Customer Support Hotline on

+254 20 2792 000 or e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Title Filter     Display # 
# Article Title
1 What is InfiNet?
2 What is unique about the InfiNet system?
3 Does Infinet truly work on the move?
4 What is the range of an InfiNet Base Station?
5 What is the Coverage Area?
6 How do I find out if my area is covered?
7 How fast is it?
8 How do I access the service?
9 Which Operating Systems does the InfiNet solution support?
10 What equipment do I need to get connected with InfiNet™ ?
11 Do I need a Wireless-Enabled Laptop?
12 Can I connect to a corporate LAN?
13 How does the InfiNet service compare with WiFi (Wireless LAN, 802.11)?
14 How does the InfiNet service compare with 2.5G/GPRS?
15 How does InfiNet differ from WiMAX?
16 How does InfiNet differ from CDMA Technologies?
17 How does the InfiNet service compare with other wide-area wireless broadband services?
18 What are the benefits of the Desktop Modem?
19 How much does the InfiNet Desktop Modem weigh?
20 How can I share my InfiNet connection with others?
 
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Africa Online is the preferred Premium Provider of Communication Solutions in Kenya. You are able to reach us through our Head office in Nairobi or through any of our other offices in Mombasa, Kisumu and Eldoret.